Contents

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Preface

1 Introduction

Oracle9iAS Unified Messaging Overview

Oracle9iAS Unified Messaging Features

Message Store

Open Standards-Based Messaging

Thin Client

Standards Based Telephone Applications

Calendar

Extended Server Side Filters

Integration With Other Applications

Enhanced Administration Features

2 Getting Started

Pre-Configuration Checklist

Applying the Oracle9iAS Interoperability Patch

Applying the NetCA and DBCA Bug Fix Patches

Verifying and Starting the Oracle9iAS Infrastructure and Application Servers

Registering the Database with Oracle Internet Directory

Installing the umbackend.tar File

Installing the install_infra.sql File

Creating Calendar and Mail Store Tablespaces and Schema

Configuring Oracle9iAS Unified Messaging

Configuring the Oracle9iAS Unified Messaging Mail Store

Configuring the Oracle9iAS Unified Messaging Middle Tier

Configuring the Oracle9iAS Unified Messaging Calendar Store

Using the Administration Tools

Oracle Enterprise Manager

Thin Client

Starting Up, Shutting Down, and Reinitializing Oracle9iAS Unified Messaging

Verifying and Starting the Listener for the Mail Store and Calendar Store

Verifying and Starting the Listener for the Middle Tier

Starting the Oracle9iAS Unified Messaging System

Stopping the Oracle9iAS Unified Messaging System

Reinitializing the Oracle9iAS Unified Messaging System

Creating a Public User

3 Administration and Provisioning

Initial Administration Tasks

Creating the Initial Domain

Creating the Initial User

Setting Up the Calendar Server

Changing Administrator Password

Managing Domains

Creating Domains

Modifying Domain Settings for Users

Modifying Domain Settings for Lists

Managing Users

Creating E-mail Users

Modifying E-mail User Parameters

E-mail User Parameters

Deleting E-mail Users

Creating Voice Mail and Fax Users

Modifying Voice Mail and Fax Users Parameters

Voice Mail and Fax Parameters

Deleting Voice Mail and Fax Users

Managing Lists

Creating Lists

Modifying Lists Properties

List Server Parameters

Deleting Lists

Adding and Deleting List Members

Showing Lists

Showing Members

Showing All the List a User is On

Managing Aliases

Creating a New Alias

Editing Alias Properties

Deleting Aliases

Scanning and Removing Viruses

Usage Examples

4 Servers and Processes

Mail Store

High-Level Interface

Process Close to the Data

Extensible Store

Modifying Mail Store Default Parameters

Modifying Mail Store Connection Parameters

Mail Store Parameters

Oracle Text Settings

Quota

Server Side Filters

IMAP4 and POP3 Processes

Standards Supported

Process Architecture

Process Log Writing

SMTP Process

Standards Supported

Various Configurations

Message Flow

Inbound SMTP Server Architecture

Outbound SMTP Server Architecture

Antispamming

Virus Checking

External Process Interface

Address Rewriting Rules

Rule Symbols

Rule Execution Guidelines

Housekeeping Process

Tertiary storage

List Server Process

List Server Mail Interface

Managing Server Processes

Starting, Stopping, or Reinitializing All Server Processes

Creating a Server Instance

Deleting a Server Instance

Starting a Server Instance

Stopping a Server Instance

Reinitializing a Server Instance

Modifying Parameters for a Specific Server Instance

Modifying Server Default Parameters

Server Parameters

Server Log Files

SSL Setup

Obtaining a SSL Server Certificate

Configuring the Network Listener for SSL

Configuring Protocol Servers for SSL

Thin Client

Thin Client Tool Kit Properties

Thin Client Store Settings

Tool Kit Default Settings

Thin Client Log Files

5 Telephony Processes

Overview

Routing Process

Voice Mail Recording Process

Voice Mail Retrieval Process

Attendant Process

Fax Receiving Process

Recovery Process

Process Manager Process

MWI Service Process

AQMWI Process

Wireless Process

SMS Gateway Process

WCTP Gateway Process

Managing Telephony Processes

Starting, Stopping, or Reinitializing All Telephony Processes

Creating a Telephony Process Instance

Deleting a Telephony Process Instance

Starting a Telephony Process Instance

Stopping a Telephony Process Instance

Reinitializing a Telephony Process Instance

Modifying Parameters for a Specific Telephony Instance

Modifying Telephony Process Parameters

Telephony Process Parameters

Telephony Log Files

6 Administeri ng Web Calendar and Scheduler

Administering Web Calendar

About Web Calendar

Administering Group Web Calendar

Monitoring Users

Viewing Application Statistics

Viewing Palm Sync Statistics

Administering Scheduler

Resource Administration

Reservation Types

Granting Reporting Access

Administering Capabilities

7 Error Messages

Overview

IMAP4 and POP3

SMTP

Housekeeping

List Server

Thin Client

Telephony Processes

Routing Process

Voice Mail Recording Process

Voice Mail Retrieval Process

Attendant Process

Fax Receiving Process

MWI Service Process

AQMWI Process

Wireless Process

WCTP Process

8 Command Line Interface

OESCTL

Getting Usage Information

OESCTL Syntax

Examples

OESMON

Overview

Handling of Units

Metric Names

Examples

Error Output

OESUCR

Overview

Usage

Examples

OESDL

Overview

Usage

Examples

A Server Statistics

POP3 Statistics

IMAP4 Statistics

SMTP In Statistics

SMTP Out Statistics

Housekeeping Statistics

List Server Statistics

B Oracle9iAS Unified Messaging Access Control Lists

Mail Server Access Control Lists

OID Group Membership for EmailAdminsGroup

Oracle9iAS Unified Messaging Privilege Groups

Telephony Process Access Control Lists

Oracle Internet Directory Group Membership for UMAdminsGroup

Index