10
Oracle Management Pack for SAP R/3 Error Messages

This chapter contains the error messages that are specific to the Oracle Management Pack for SAP R/3. If you receive other error messages while using the Oracle Management Pack for SAP R/3, see the appropriate chapters of this manual for more information on those messages.

Some of the Oracle Management Pack for SAP R/3 error messages ask you to provide debug output for the Oracle Data Gatherer to Oracle Worldwide Customer Support. See the "Post-Installation Configuration" chapter of the Getting Started with Oracle Management Pack for SAP R/3 manual for more information on running the Oracle Data Gatherer on NT and UNIX in debug mode.

VIS-09001 to VIS-09016 Error Messages

VIS-09001: An illegal service name was given for logon.

Cause: An illegal service name was entered in the logon dialog box.

Action: The service name that you provide for logon should have a format of <application-server>:<sid>:<system-number>, with an optional :<language> key.

VIS-09002: Wrong credentials given.

Cause: The username entered in the logon dialog box was not an SAP R/3 username or the user's password was wrong. Or, you did not enter preferred credentials for a SAP R/3 system before registering an event against that system.

Action: Make sure that the right credentials are entered.

VIS-09003: User is not authorized.

Cause: Make sure that the SAP R/3 user has the right privileges.

Action: SAP R/3 users must have the S_A.CPIC, S_A.SCON, and S_A.SYSTEM privileges.

VIS-09004: Cannot connect to SAP R/3 system.

Cause: A connection cannot be made to the specified SAP R/3 system.

Action: Make sure that the SAP system is running, and that the host is reachable via the network.

VIS-09005: Lost the connection to SAP R/3 system.

Cause: The SAP system has been shut down. The system is only handling the startup and shutdown of single application instances. The central instance (the instance that holds the message server) may be down.

Action: Check the network connection (and restart the SAP system).

VIS-09006: Fatal error in SAP R/3 collection cartridge, please refer to the log file.

Cause: A fatal error has occurred in the SAP R/3 collection cartridge.

Action: If the error can be reproduced, provide debug output and the log file, alert_dg.log, to Oracle Worldwide Customer Support.

VIS-09007: Fatal error while initializing function modules.

Cause: This is an error during the initialization of the connection to an SAP R/3 system.

Action: If the error can be reproduced, contact Oracle Worldwide Customer Support and provide them with the release number and patch level of the specific SAP R/3 system.

VIS-09008: Fatal error, unable to allocate memory.

Cause: No more memory can be allocated.

Action: Contact Oracle Worldwide Customer Support and provide them with information about the memory consumption of the Oracle Data Gatherer process.

VIS-09009: Fatal RFC error.

Cause: A fatal RFC error has occurred.

Action: If the error can be reproduced, provide debug output and the log file, alert_dg.log, to Oracle Worldwide Customer Support.

VIS-09010: Wrong language identifier given.

Cause: You specified an incorrect language key as part of the SAP service name. The service name that you provide should have a format of <application-server>:<sid>:<system-number>, with an optional :<language> key.

Action: Make sure that you specify the correct language key.

VIS-09011: Error during callback, please refer to the log file.

Cause: There has been an internal error in the communication between the client and the Oracle Data Gatherer. These errors may mean that the client is unable to deliver the resources for the callback. This type of problem might mean that an Oracle Performance Manager user will be unable to drill down on a chart or to restart a work process, for example.

Action: If the error can be reproduced, provide debug output and the log file, alert_dg.log, to Oracle Worldwide Customer Support.

VIS-09012: The user is not authorized to exit the ABAP/4 program.

Cause: Make sure that the user has the right privileges.

Action: The user must have the S_A.SYSTEM privilege.

VIS-09013: The user is not authorized to restart the work process.

Cause: Make sure that the user has the right privileges.

Action: The user must have the S_A.SYSTEM privilege.

VIS-09014: Bad buffer quality data value

Cause: The user has registered a Bad Buffer Quality event test to monitor a nonexistent buffer.

Action: Try to register the event test again using a correct buffer name.

VIS-09015: Bad SAP R/3 instance data value

Cause: The user has registered a Bad Response Time event test for a nonexistent SAP R/3 application instance.

Action: Try to register the event test again using a correct application instance name.

VIS-09016: Bad SAP R/3 memory data value

Cause: A user has registered a memory event test (for example, the In-Memory Roll Area Too Small event test, In-Memory Page Area Too Small event test, or the Extended Memory Too Small event test) for a nonexistent application instance.

Action: Try to register the event test again using a correct application instance name.